Question 1

How do I appeal a citation?

Accepted Answer

Visit our intake portal, choose 'Individual Appeal,' and complete the form. Attach your citation, any photos, and a written explanation.

Question 2

How long does a decision take?

Accepted Answer

Most decisions are issued within 5 business days of a completed submission.

Question 3

Can I submit additional evidence after filing?

Accepted Answer

Yes. Evidence can be added until the record closes.

Question 4

Who reviews my appeal?

Accepted Answer

An independent adjudicator with no relationship to the operator that issued the citation.

Question 5

Is the adjudicator independent?

Accepted Answer

Yes. Sterling is structurally separate from operators and property owners.

Question 6

What happens after the decision?

Accepted Answer

You will receive a written determination stating the outcome and reasoning.

Question 7

How do we contract for adjudication services?

Accepted Answer

Request services through our contact form. We'll schedule a scoping call to design your program.

Question 8

Do you handle high volumes?

Accepted Answer

Yes. Our platform is built for enterprise volume with automated case numbering, deadline tracking, and reporting.

Question 9

Can we integrate with our enforcement system?

Accepted Answer

Yes — batch upload and API options are available for qualifying programs.

Question 10

What compliance frameworks do you follow?

Accepted Answer

Our procedures are designed to meet applicable Florida statutory standards, industry best practices, and due process principles.

Frequently asked questions

For individuals